top of page

📜 Privacy Policy

Effective Date: 12/10/2025
Company: NWA Healthcare Consulting & Marketing Group LLC
Location: Northwest Arkansas, USA

NWA Healthcare Consulting & Marketing Group LLC (“we,” “our,” “the Company”) is committed to protecting the privacy and confidentiality of all information we collect, including information submitted through our website, contact forms, email, or in the course of medical courier operations. This Privacy Policy explains how we collect, use, store, and safeguard personal and medical-related information.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Submitted through our website or during service requests, including:

  • Clinic or business name

  • Contact person

  • Email address

  • Phone number

  • Pickup and delivery addresses

  • Service details or scheduling notes

B. Medical-Related Transport Information

While we do not access patient medical charts, we may handle limited Protected Health Information (PHI), including:

  • Patient initials or identifiers

  • Specimen labels

  • Imaging discs

  • Medical documents or paperwork

  • Delivery instructions containing PHI

C. Website Usage Information

Automatically collected through our site:

  • IP address

  • Browser type

  • Page visits

  • Form submission data

2. How We Use Your Information

We use the information collected solely for business operations, including:

  • Scheduling deliveries or pickups

  • Providing courier and office support services

  • Verifying service details with clinics

  • Generating invoices and billing

  • Confirming delivery or pickup completion

  • Improving website performance and customer service

We DO NOT sell or share your personal information with unrelated third parties.

3. HIPAA Awareness & Handling of PHI

While NWA Healthcare Group LLC is not a healthcare provider, we regularly transport items that may contain Protected Health Information (PHI).

We implement HIPAA-conscious practices, including:

  • Secure handling and transport of medical documents and specimens

  • Limiting access to PHI to essential personnel only

  • Avoiding unnecessary exposure or duplication of PHI

  • Secure containers and sealed envelopes for transport

  • Chain-of-custody documentation when requested

We do NOT store PHI electronically unless required for delivery confirmation, and such information is deleted after completion of service.

4. Information Sharing

We may share information ONLY in the following situations:

  • With clinics, labs, pharmacies, or home health agencies involved in the delivery

  • With billing platforms (e.g., Stripe, PayPal, QuickBooks) solely for invoice processing

  • With law enforcement, if legally required

  • With contracted drivers under confidentiality protocols

We do NOT share PHI with any marketing companies or unrelated third parties.

5. Data Protection & Security

We maintain administrative, physical, and electronic safeguards to protect your information, including:

  • Secure storage of delivery logs

  • Password-protected devices

  • HIPAA-conscious handling procedures

  • Limited access to sensitive information

  • Encrypted email or messaging for PHI when available

6. Data Retention

We retain delivery records and related communication for operational and legal compliance purposes, typically:

  • Delivery logs: 12–24 months

  • Billing/invoice records: 7 years (standard accounting)

  • PHI attached to deliveries: destroyed after service completion unless required by law or contract

7. Your Rights

You may request:

  • A copy of information we have related to your deliveries

  • Correction of inaccurate contact information

  • Deletion of non-essential stored data

Requests can be emailed to [Your Email].

8. Changes to This Policy

We may update this Privacy Policy as needed. The latest version will always appear on this website.

9. Contact Us

For questions about this Privacy Policy, contact:

NWA Healthcare Group LLC
📍 Northwest Arkansas
📧 ewilliams@nwahealthcaregroup.com
📞 479-502-2020

bottom of page