Frequently Asked Questions

1. What services do you provide?

Specimen delivery, STAT, pharmacy, home health, office support

2. Are you HIPAA compliant?

(Yes, trained + secure handling)

3. Do you provide chain-of-custody documentation?

(Yes)

4. How fast is your STAT service?

(Usually 30–60 minutes depending on distance)

5. What are your delivery hours?

(9am–4pm routine, 8am–5pm STAT, after-hours available)

6. Do you offer weekend services?

(Yes, STAT only or scheduled deliveries)

7. What areas do you service?

(Fayetteville, Springdale, Rogers, Bentonville, NWA region)

8. What kind of items do you transport?

(Specimens, medical records, pharmacy items, supplies, imaging discs, etc.)

9. How does billing work?

(Monthly for routes, weekly for STAT/on-demand)

10. Do you have insurance?

(Yes, liability + cargo + HIPAA compliance)

11. Do you offer daily routes?

(Yes, customizable)

12. What is your pricing?

Routine Stops:
$20–$25 local • $25–$40 medium distance • $1.50–$2 per mile long distance

STAT Delivery:
$75 flat (0–15 miles) • $3.00 per mile (over 15 miles)

On-Demand Same Day:
$35 flat (0–15 miles) • $2.00 per mile (over 15 miles)

Daily Routes:
$75–$150 per day or $1,800–$3,500 per month

Medical Supplies:
$25–$50 standard • mileage for bulk

13. Can we schedule recurring pickups?

(Yes—daily, weekly, or custom route setup)

14. How do we request a pickup?

(Online form, phone, or email)

15. Do you handle temperature-controlled items?

(Yes—coolers + ice packs + monitoring)

16. How do you protect patient documents?

(Secure sealed transport + HIPAA-compliant processes)

17. Are drivers background checked?